Contact the people
behind the tools.
Questions about a robot, an indicator, licensing or a custom build? Reach the THNEA team directly—no ticket maze and no reseller in between.
- Direct developer access
- MT4 + MT5 support
- 24-hour reply target
One team. Three ways to reach us.
Use the channel that fits your request. Telegram is fastest for troubleshooting; email is best for licensing, orders and detailed enquiries.
Telegram Channel
Join for product updates, release announcements, setup notes and the THNEA community.
Join the channel FastestDirect Telegram
Message the developer one-to-one for installation help, errors, licensing questions or a custom request.
Start a conversation FormalEmail Support
Send order, billing, licensing or detailed technical questions to contact@thnea.com.
Send an emailStart with the right question.
We support the tools we build and the customers who use them. Here are the requests we handle most often.
Setup & installation
Help with MT4/MT5 installation, attaching a robot, loading set files, enabling indicators and reading the built-in logs.
Licensing & downloads
Questions about a license, member access, missing files, download limits or the correct package for your platform.
Custom EA requests
Have a clearly defined trading idea? Send the rules, platform and timeframe; we will confirm feasibility, scope and timeline first.
From message to resolution.
Good support starts with a clear report. These three steps help us understand the issue and get you a useful answer faster.
-
01
Send the details
Tell us the product, platform, broker and what you expected to happen.
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02
Get a human reply
We review the request and respond directly from the THNEA support team.
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03
Resolve and follow up
We confirm the fix, share the next step and stay available if the issue returns.
Video walkthroughs and live tests.
Many setup questions are answered in our public videos. Subscribe for installation guides, backtests and trading breakdowns.
Before you message us.
The answers below cover the questions we receive most often.
What is the fastest way to get support?
Direct Telegram is usually the fastest route. Send the product name, platform, a screenshot and the exact error or question in one message.
Do you manage trading accounts?
No. THNEA provides trading software and product support. We do not manage accounts, place trades for clients, sell signals or provide investment advice.
Can you build a custom EA?
We accept custom requests when the idea is clearly defined. Send the entry, exit, risk and timeframe rules first; we will confirm feasibility, scope and timeline before any work begins.
Where can I find my downloads?
Use your member dashboard for licensed files. If a download is missing, email contact@thnea.com with the order email and product name.
Do you offer refunds?
Refund eligibility depends on the product and the terms in our Refund & Cancellation Policy. Read the policy first, then contact us with your order details.
Which support hours apply?
Support is available Saturday–Thursday, 10:00–19:00 (GMT+6). Messages received outside these hours are answered on the next support day.
Tell us what you are trying to do.
Describe the goal or the problem in plain language. We will point you to the right product, guide or next step.